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A SaaS solution allows you to reap all the benefits of a high level technological system without worrying about hardware installation and maintenance.

In keeping up with the latest technology, we expanded into Software as a Service (SaaS) in March 2007. We take pride in being a provider of a real SaaS solution—a commitment that is validated by our position as the only Workforce Management provider listed on the federal government’s Cloud Computing/GSA procurement schedule.

For a general buyer/user, and even some software vendors, there may be uncertainties regarding what constitutes a real SaaS product. SaaS is often misunderstood, and organizations might avoid using SaaS applications because of misinterpretation of the functionality and security that SaaS offers. We are happy to provide the following detailed information to facilitate a full understanding of our real SaaS solution.

Definition of SaaS

SaaS is a method of software delivery that provides our system through the Cloud, meaning the solution can be accessed through the internet at any time. The SaaS solution is hosted in an off-site data center, as opposed to being implemented on-premise in a customer’s own environment, eliminating the cost of hardware provisions and system maintenance. Because the SaaS solution is hosted through the data center, the server environment and all database maintenance are provided.

Additionally, as a real SaaS solution, our system is hosted in a multi-tenant architecture. This means that our system is provided to all clients through a single codebase on the same IT infrastructure. Since all SaaS clients are deployed on one version of the software, each tenant benefits from any software development and support. All updates applied to SaaS are automatically available to all SaaS users, creating optimal efficiency in updates, maintenance, and customization.

Multi-tenancy is a key factor to a real SaaS solution because it allows each client to have access to the most up-to-date application, automatically—and more importantly, without requiring any labor of your own IT department. The SaaS solution also offers security, availability, and scalability that you can trust.

Maximum Data Center Security

  • Our data center is SSAE16 SOC1 Type II compliant.
  • Data center facilities have 24/7 video surveillance, security personnel, and strict security policies.
  • All connections are secured with 256-bit SSL encryption to ensure data protection.
  • Layers of firewall and Intrusion Prevention System (IPS) are deployed to control access and protect the solution from exploitation.
  • Multi-tenancy provides security “walls” that isolate and protect each client from inadvertent access by other clients (data can never be unintentionally stored or accessed in another tenant, and each tenant requires unique authentication from the application).

High Availability

  • The solution is engineered with redundancy in all significant layers, from power to hardware components.
  • Connections to multiple tier-1 backbone providers, as well as the use of Border Gateway Protocol (BGP) technology, enable greater "up-time” for internet connectivity.
  • Fast and reliable data recoverability is provided with disk-to-disk multi-site backups.
  • The solution is architected to work with flexibility on a multi-tiered model. This innovation allows the system to run in a load-balanced configuration in any tier. NOVAtime has a cluster of servers in each appropriate tier and, with a hardware load balancer, high performance and availability is achieved in every tier

True Scalability

  • NOVAtime SaaS is designed on a multi-tenant architecture, enabling fast deployment and true scalability to facilitate the growth of all customers.
  • Network provisioning allows the system to burst all the way up to LAN speed to accommodate any increase in network traffic. The multi-tier software architecture and cluster design allows server capacity to be added on-demand at the precise tier, without interrupting service.
  • NOVAtime comprehensively monitors utilization trends, from network bandwidth to system resources, and will add capacity long before it is needed.